Overview

Our refund and returns policy lasts 14 days,

If 14days have passed since your purchase,we can’t offer you a full refund or exchange,

To be eligible for a return,your item must be unused and in the same condition that you received it. It must also be in the original packaging,

Several types of goods are exempt from being returned Perishable goods such as

food,

flowers,

newspapers or magazines cannot be returned.

We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Thank you for shopping with us! We value your satisfaction and want to ensure you have a positive experience.If you are not entirely satisfied with your purchase we're here to help.

REFUND

You have [14] days from the date of delivery to return an item.To be eligible for a return your item must:Be unused and in the same condition that you received it.Be in the original packaging.Have the receipt or proof of purchase.

Non-returnable items include:

Gift cards

Downloadables

softwares/products

Personal care items

(e.g.,cosmetics,underwear,etc.)Perishable goods (e.g.,food,flowers)If your item was damaged or defective upon arrival, please contact us within [14] days of receiving the product with photos and a description of the issue.

Refunds once we receive your return, we will inspect the item and notify you of the status of your refund.If approved refunds are made on your istore24 virtual in-built wallet called (i-wallet)you can use the credit to buy other products,Refund may take 1-2 business days to appear to your i-wallet balance.

We will notify you by email when your return has been processed.

All returns must be postmarked within [14] days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

EXCHANGES 

We only replace items if they are defective, amaged, or the wrong item was sent.

RETURN SHIPPING

You will be responsible for paying your own shipping costs for returning your item unless the return is due to our error (wrong defective or damaged item) Shipping costs are non-refundable.

If you receive a refund, the cost of return shipping may be deducted from your refund

How to Initiate a Return Contact us at support@istore24.shop or +34-98-555-0112 with your order number and reason for return.

We will provide you with return instructions and a return address.